Returns & Exchanges
At H Mart Manhattan, we strive to provide the freshest Korean and Asian groceries; however, if you are not satisfied with your purchase, you may return items within 7 days with a valid receipt. Please note that perishable goods and opened frozen items are subject to specific safety inspections prior to refund approval.
Verify Eligibility
Ensure the item is in its original packaging and was purchased within the last 7 days. Perishable items like produce and seafood must be reported within 24 hours of purchase.
Visit Customer Service
Bring the item along with your original physical or digital receipt to the dedicated Customer Service desk at our Manhattan location.
Product Inspection
Our staff will inspect the product's condition and expiration date to ensure it meets our health and safety standards for processing a return.
Receive Refund
Once approved, your refund will be issued to the original payment method. Cash refunds are available for cash purchases, while credit card reversals may take 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing